Shipping policy
I use UPS or USPS on smaller items and freight carriers on the larger, dependent on your location Larger items ship by freight carrier via a competitive bidding system I use to get reasonable rates.
FREIGHT SHIPPING:
Your shipment will arrive on a pallet, crated & wrapped in shrink wrap. You are responsible for un-palleting and moving the item yourself. You should have a screw gun and a 'phillips #2 bit ready to uncrate your item and dispose of all packing materials
Refunds will not be issued for order refusal due to delivery method. We do our best to provide you with all the information you need to prepare for your shipment.
Due to the nature of this type of delivery, additional fees may apply for shipments in high-density service areas, residential addresses, domestic islands, west coast addresses, rural areas, and non-continental US addresses.
All of our freight shipments are sent FOB Origin – that means the shipment is your responsibility once it is on the truck.
RESIDENTIAL DELIVERIES
Your shipment will be lowered to the ground via lift gate in the street at the end of your driveway. The driver will not go up any residential driveway, or move the pallet once it’s unloaded.
If you don’t feel comfortable uncrating and moving your shipment yourself, you can contact a moving company. While we will not cover any expenses you incur if you opt to do this, we are happy to ship to moving companies or storage facilities at your request. Contact us before ordering if you have any questions.
*Please note that additional fees may apply for residential freight deliveries! If you selected standard delivery instead of residential delivery, and your shipment is going to a residential address, we will ask you for the additional fee before your item can be shipped.*
COMMERCIAL DELIVERIES
Your shipment will be delivered to your loading dock, or service entrance if there is adequate room for the driver to access it. The driver may also deliver to the street in front of your business if there isn’t room for the truck to maneuver. Your shipment will be lowered to the ground via liftgate. The driver will not move your pallet once it is unloaded.
DAMAGE
ALL SHIPMENTS SHOULD BE INSPECTED BEFORE YOU SIGN FOR THEM!
• Clearly note any damage, missing items or other delivery issues on the delivery receipt before signing. Make sure you note the damage with the driver present.
• Keep a copy of the delivery receipt.
• Contact us ASAP......in most cases we can have the items repaired-we ask that you do not refuse the shipment without our permission.....
• Keep the damaged packaging materials for inspection.
• Take photos of the damaged items and packaging, before moving the item from the pallet. Take additional photos of any damage to the item itself, including overall shots and close-ups of the damage.
FREIGHT SHIPPING:
Your shipment will arrive on a pallet, crated & wrapped in shrink wrap. You are responsible for un-palleting and moving the item yourself. You should have a screw gun and a 'phillips #2 bit ready to uncrate your item and dispose of all packing materials
Refunds will not be issued for order refusal due to delivery method. We do our best to provide you with all the information you need to prepare for your shipment.
Due to the nature of this type of delivery, additional fees may apply for shipments in high-density service areas, residential addresses, domestic islands, west coast addresses, rural areas, and non-continental US addresses.
All of our freight shipments are sent FOB Origin – that means the shipment is your responsibility once it is on the truck.
RESIDENTIAL DELIVERIES
Your shipment will be lowered to the ground via lift gate in the street at the end of your driveway. The driver will not go up any residential driveway, or move the pallet once it’s unloaded.
If you don’t feel comfortable uncrating and moving your shipment yourself, you can contact a moving company. While we will not cover any expenses you incur if you opt to do this, we are happy to ship to moving companies or storage facilities at your request. Contact us before ordering if you have any questions.
*Please note that additional fees may apply for residential freight deliveries! If you selected standard delivery instead of residential delivery, and your shipment is going to a residential address, we will ask you for the additional fee before your item can be shipped.*
COMMERCIAL DELIVERIES
Your shipment will be delivered to your loading dock, or service entrance if there is adequate room for the driver to access it. The driver may also deliver to the street in front of your business if there isn’t room for the truck to maneuver. Your shipment will be lowered to the ground via liftgate. The driver will not move your pallet once it is unloaded.
DAMAGE
ALL SHIPMENTS SHOULD BE INSPECTED BEFORE YOU SIGN FOR THEM!
• Clearly note any damage, missing items or other delivery issues on the delivery receipt before signing. Make sure you note the damage with the driver present.
• Keep a copy of the delivery receipt.
• Contact us ASAP......in most cases we can have the items repaired-we ask that you do not refuse the shipment without our permission.....
• Keep the damaged packaging materials for inspection.
• Take photos of the damaged items and packaging, before moving the item from the pallet. Take additional photos of any damage to the item itself, including overall shots and close-ups of the damage.